I published a new Opinion on MIX Online today, dealing with community-generated content, and some of the unforeseen pitfalls of dealing with it.
Broadcasting an audience’s live, unfiltered feedback is compelling and useful, but it also presents some challenges, most of which revolve around profanity, search results, and spam.
But what about less obvious instances of profanity? How can we be mindful of our audience’s sensitivities, when everyone’s sensitivities are different? How can we filter, but not censor, content? And where do we draw the line?